Differences

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--- en:helpdesk [2018-10-18 17:54] – meiers
+++ en:helpdesk [2024-06-20 10:40] (current) – [Helpdesk] no corona, only nothing Torsten Steinhäuser
@@ Line 1: / Line 1: @@
+~~NOTOC~~
 ~~NOTOC~~
 ====== Helpdesk ======
-<HTML><div class="tpl_info">Due to reconstruction work and semester break the IT-helpdesk is currently not staffed</div></HTML>
+A physical helpdesk no longer exists.\\
+If you're experiencing technical problems with our infrastructure, please contact us via eMail (<gsg@informatik.uni-bonn.de>) or use our support chat which you can find on the bottom right of this very page.
-===== GSG again offers first-level support =====
-From now on, a Helpdesk for account questions, problems and other matters, which are addressed to the GSG, is available again.
-Please contact our helpdesk first in case of problems listed below before contacting the GSG.
-==== Location ====
-The Helpdesk is located in the computer science center in the Endenicher Allee 19a entrance b-it (opposite the auditorium center) at the red counter.
-==== Attendance times ====
-<HTML><div class="tpl_alert">The help desk is not staffed during the lecture-free time.</div><br></HTML>
-The helpdesk is staffed at the following times:
-^Weekday^Time^
-| Monday | 10-14 |
-| Tuesday | 10-18 |
-| Wednesday | 10-18 |
-| Thursday | not staffed |
-| Friday | 10-14 |
-Short-term and non-scheduled changes reserved.
-===== Telephone =====
--69361
-===== Issues =====
-Please contact the helpdesk for the following concerns:
-  * Account problems (password *, application, extension, other)
-  * Problems with media rooms (beamer, etc)
-  * General questions
-* if you have problems with your password, please bring along your valid student ID and photo ID.
-===== Absence of the help desk =====
-If the helpdesk is not staffed, please contact the GSG directly.
-To do this, please use the staircase at the entrance b-it to get into the basement. Here follow the path to your left until you can only go left or right. Here you turn left and use the next staircase to get back to the ground floor. On the ground floor you use the right security door to get into the wing of the GSG.
-Please look for the "Kontor SHK" (room 0.014).
-If this is not staffed, please contact the system administrators in the room opposite (0.009).