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en:helpdesk [2018-04-20 15:14] – created meiersen:helpdesk [2024-06-20 10:40] (current) – [Helpdesk] no corona, only nothing Torsten Steinhäuser
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-FIXME **This page is not fully translated, yet. Please help completing the translation.**\\ //(remove this paragraph once the translation is finished)// +~~NOTOC~~ 
 +~~NOTOC~~
 ====== Helpdesk ====== ====== Helpdesk ======
  
-===== GSG again offers first-level support ===== +A physical helpdesk no longer exists.\\ 
- +If you're experiencing technical problems with our infrastructure, please contact us via eMail (<gsg@informatik.uni-bonn.de>) or use our support chat which you can find on the bottom right of this very page.
-From now on, a Helpdesk for account questions, problems and other matters, which are addressed to the GSG, is available again. +
-Please contact our helpdesk first in case of problems listed below before contacting the GSG. +
- +
-==== Location ==== +
- +
-The Helpdesk is located in the computer science center in the Endenicher Allee 19c entrance b-it (opposite the auditorium center) at the red counter. +
- +
-==== attendance times ==== +
- +
-The helpdesk is staffed at the following times: +
- +
-^Weekday^Time^Comment^ +
-| Monday | 14-18 |  | +
-| Tuesday | 10-14 |  | +
-| Wednesday | 14-18 |  | +
-| Thursday | 10-18 | Mittagspause von 14:00 - 14:30 Uhr | +
-| Friday | 10-14 |  | +
- +
-Short-term and non-scheduled changes reserved. +
- +
-===== Issues ===== +
- +
-Please contact the helpdesk for the following concerns: +
- +
-  * Account problems (password *, application, extension, other) +
-  * Problems with media rooms (beamer, etc) +
-  * General questions +
- +
- +
-* if you have problems with your password, please bring along your valid student ID and photo ID. +
- +
-===== Absence of the help desk =====+
  
-If the helpdesk is not staffed, please contact the GSG directly. 
-To do this, please use the staircase at the entrance b-it to get into the basement. Here follow the path to your left until you can only go left or right. Here you turn left and use the next staircase to get back to the ground floor. On the ground floor you use the right security door to get into the wing of the GSG. 
-Please look for the "Kontor SHK" (room 0.014). 
-If this is not staffed, please contact the system administrators in the room opposite (0.009).