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--- en:helpdesk [2018-04-20 15:14]
meiers created
+++ en:helpdesk [2021-11-23 12:04] (current)
Thomas Thiel [Helpdesk (0.014)]
@@ Line 1: / Line 1: @@
-FIXME **This page is not fully translated, yet. Please help completing the translation.**\\ //(remove this paragraph once the translation is finished)//
+~~NOTOC~~
+====== Helpdesk (0.014) ======
-====== Helpdesk ======
+----
-===== GSG again offers first-level support =====
+**ATTENTION:** Due to the pandemic, we did cease our helpdesk service for the time being. Please contact us per email to <gsg@informatik.uni-bonn.de> if you experience any technical problems.
-From now on, a Helpdesk for account questions, problems and other matters, which are addressed to the GSG, is available again.
+----
-Please contact our helpdesk first in case of problems listed below before contacting the GSG.
-==== Location ====
+All students and staff have access to our IT Help Desk in room ** 0.014 **. There, we are happy to answer your questions about the IT infrastructure and solve your technical problems.
-The Helpdesk is located in the computer science center in the Endenicher Allee 19c entrance b-it (opposite the auditorium center) at the red counter.
+The help desk is staffed at the following core times:
+^Weekday ^ core time ^
-==== attendance times ====
+| Mon | 10 am - 2 pm |
+| Tue | 12 pm - 2 pm |
-The helpdesk is staffed at the following times:
+| Wen | 12 pm - 2 pm |
+| Thu | 10 am - 2 pm |
-^Weekday^Time^Comment^
+| Fri | 12 pm - 2 pm |
-| Monday | 14-18 |  |
+\\
-| Tuesday | 10-14 |  |
+For personal reasons, the help desk can not be staffed throughout the building opening hours. However, at the core times listed above, the help desk is most likely to be staffed.
-| Wednesday | 14-18 |  |
+Please refrain from contacting our staff in other offices (except transponder matters) so that we can do our job properly. \\
-| Thursday | 10-18 | Mittagspause von 14:00 - 14:30 Uhr |
+If the helpdesk is not available, please contact us by e-mail [[gsg@informatik.uni-bonn.de]].
-| Friday | 10-14 |  |
-Short-term and non-scheduled changes reserved.
-===== Issues =====
-Please contact the helpdesk for the following concerns:
-  * Account problems (password *, application, extension, other)
-  * Problems with media rooms (beamer, etc)
-  * General questions
-* if you have problems with your password, please bring along your valid student ID and photo ID.
-===== Absence of the help desk =====
-If the helpdesk is not staffed, please contact the GSG directly.
-To do this, please use the staircase at the entrance b-it to get into the basement. Here follow the path to your left until you can only go left or right. Here you turn left and use the next staircase to get back to the ground floor. On the ground floor you use the right security door to get into the wing of the GSG.
-Please look for the "Kontor SHK" (room 0.014).
-If this is not staffed, please contact the system administrators in the room opposite (0.009).