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en:helpdesk [2018-04-20 15:15]
meiers
en:helpdesk [2021-11-23 12:04] (current)
Thomas Thiel [Helpdesk (0.014)]
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-====== Helpdesk ======+~~NOTOC~~ 
 +====== Helpdesk (0.014) ======
  
-===== GSG again offers first-level support =====+----
  
-From now ona Helpdesk for account questions, problems and other matters, which are addressed to the GSG, is available again. +**ATTENTION:** Due to the pandemicwe did cease our helpdesk service for the time being. Please contact us per email to <gsg@informatik.uni-bonn.de> if you experience any technical problems.
-Please contact our helpdesk first in case of problems listed below before contacting the GSG.+
  
-==== Location ====+----
  
-The Helpdesk is located in the computer science center in the Endenicher Allee 19c entrance b-it (opposite the auditorium center) at the red counter.+All students and staff have access to our IT Help Desk in room ** 0.014 **. There, we are happy to answer your questions about the IT infrastructure and solve your technical problems.
  
-==== attendance times ==== +The help desk is staffed at the following core times: 
- +^Weekday ^ core time 
-The helpdesk is staffed at the following times: +Mon 10 am 2 pm 
- +Tue 12 pm 2 pm 
-^Weekday^Time^Comment+Wen 12 pm 2 pm 
-Monday 14-18 |  +Thu | 10 am 2 pm 
-Tuesday 10-14 |  +Fri 12 pm 2 pm 
-Wednesday 14-18 |  +\\ 
-Thursday | 10-18 | Mittagspause von 14:00 - 14:30 Uhr +For personal reasons, the help desk can not be staffed throughout the building opening hoursHowever, at the core times listed above, the help desk is most likely to be staffed
-Friday 10-14 |  +Please refrain from contacting our staff in other offices (except transponder mattersso that we can do our job properly\\ 
- +If the helpdesk is not available, please contact us by e-mail [[gsg@informatik.uni-bonn.de]].
-Short-term and non-scheduled changes reserved. +
- +
-===== Issues ===== +
- +
-Please contact the helpdesk for the following concerns: +
- +
-  * Account problems (password *application, extension, other) +
-  * Problems with media rooms (beamer, etc) +
-  * General questions +
- +
- +
-* if you have problems with your password, please bring along your valid student ID and photo ID. +
- +
-===== Absence of the help desk ===== +
- +
-If the helpdesk is not staffed, please contact the GSG directly. +
-To do thisplease use the staircase at the entrance b-it to get into the basement. Here follow the path to your left until you can only go left or right. Here you turn left and use the next staircase to get back to the ground floor. On the ground floor you use the right security door to get into the wing of the GSG+
-Please look for the "Kontor SHK" (room 0.014). +
-If this is not staffed, please contact the system administrators in the room opposite (0.009).+