Gemeinsame Systemgruppe IfI/b-it

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en:covid-19 [2020-03-18 08:44] – [Core times attendance service] meiersen:covid-19 [2023-01-02 09:48] (current) – Anna Gierlach
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-FIXME **This page is not fully translated, yet...  It was automatically translated.**\\ //(We hope to find the time to translate it better, soon!)// 
- 
 ====== Current information about the GSG in times of COVID-19 ====== ====== Current information about the GSG in times of COVID-19 ======
  
 ===== General information ===== ===== General information =====
  
-The joint system group of computer science and b-it looks after the +The joint system group of the computer science dept. and b-it is responsible for the basic technical infrastructure that carries all IT processes in our institutes. Failures in this infrastructure can quickly affect many or even all our scientists and students. To minimize the risk of loosing more or even all our IT staff members if only one of us gets ill, we separated everyone of us from now on, to make sure that - should problems arise - we are still able to maintain our infrastructure services.
-central technical infrastructure that all information technology +
-Processes in the institutes. Failures arise there +
-quickly critical consequences for many or even all users. To the +
-Consequences of downtime due to possible quarantine situations +
-avoid, we have agreed in consultation with the institute management +
-decided an emergency plan that our core staff from each other +
-isolated and, in the worst case, collateral damage +
-Counter-infection minimized.+
  
-This contingency plan is expected to begin in Wednesday, March 18, 2018 in +This contingency plan has been implemented since Wednesday, March 18.. From that day on we will only provide a basic, minimal attendance duty 
-Come into force. From that day on we will be on our attendance duty +for you. Nevertheless, please **only take direct contact in an emergency!** We are still available to you as usual via ** Email ** or ** by phone. ** 
-reduce a necessary minimum that will keep you firm +Please understand that the physical absence of most of our staff members will result in higher reaction times for all our duties that require physical presence.
-Core times will be available on site. +
- +
-Nevertheless, please ** only take direct contact in an emergency ** +
-our staff to minimize the risk of infection for everyone. +
-We are still available to you as usual via ** Email ** or ** by phone ** +
-Available. Please also understand if it is at +
-Requests, the physical presence of special employees +
-assumes that there can be (hopefully manageable) delays.+
  
 ^ Name ^ Phone ^ Email ^ Function ^ ^ Name ^ Phone ^ Email ^ Function ^
 | Thomas Thiel | 73-60700 | [[thiel@informatik.uni-bonn.de]] | IT management | | Thomas Thiel | 73-60700 | [[thiel@informatik.uni-bonn.de]] | IT management |
-| Leszek Paszkiet | 73-60703 | [[leszek@cs.uni-bonn.de]] | Procurement, transponder management | +| Anna Tausendfreund |73-60705| [[tausendfreund@informatik.uni-bonn.de]]| Clients, procurement and transponders | 
-| Ignatios Souvatzis | 73-60701 | [[ignatios@cs.uni-bonn.de]] | Networks and Infrastructure |+| Ignatios Souvatzis | 73-60701 | [[ignatios@informatik.uni-bonn.de]] | Networks and Infrastructure |
 | Christian Roggendorf | 73-60702 | [[roggendorf@bit.uni-bonn.de]] | Infrastructure and Clients | | Christian Roggendorf | 73-60702 | [[roggendorf@bit.uni-bonn.de]] | Infrastructure and Clients |
-| Helpdesk | 73-60707 | [[gsg@informatik.uni-bonn.de]] | Student and user support |+| Torsten Steinhäuser | 73-60707 | [[steinhae@informatik.uni-bonn.de]] | Infrastructure and Clients |
 \\ \\
  
 +===== Student Account Creation Requests =====
  
 +For the time being, requests for computer science accounts for students can be remotely created at [[https://startup.informatik.uni-bonn.de]]. It is not necessary a.t.m. to send the printed paper form, if one is created; just sign it and scan it and send it via Email to gsg@informatik.uni-bonn.de (or, to countersign, to your lecturer).
  
 ===== Core times attendance service ===== ===== Core times attendance service =====
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 * Transponder matters: * Transponder matters:
  
-Mondays, Wednesdays and Fridays, 9:00 a.m. - 3:00 p.m., room 0.015+ The office (room 0.015) is open on Mondays and Wednesdays from 11 a.m. to 2 p.m. and by arrangement. 
 + Please contact us and make an appointment if you have transponder issues.
  
 * Help desk: * Help desk:
  
-| Mon | 11 a.m. - 2 p.m. | +Due to the pandemic, we did cease our helpdesk service for the time being. Please contact us per email to <gsg@informatik.uni-bonn.de>.
-| Tue | 11 a.m. - 2 p.m. | +
-| Wed | 11 a.m. - 2 p.m. | +
-| Thu | 11 a.m. - 2 p.m. | +
-| Fr | 11 a.m. - 2 p.m. | +
- +
-Please understand that the times given may change dynamically due to the unpredictable development of the situation. +